Catalogue and Website contents:

All of the prices, content & specifications on www.tcaonline.net are correct as to the best of our knowledge and are subject to change without notice. We take no responsibility for any errors in listings, specifications, part numbers, prices and model applications. We reserve the right to change specifications, product descriptions, pricing and applications at any time without further obligation. The unauthorised reproduction of any material from our catalogue or website is forbidden without prior permission.

Availability of Goods:

Although we keep thousands of items in stock at any one time we cannot guarantee the same of our suppliers. We may sometimes experience delays that are out of our control due to Nil Stock, Back Orders or Shipping Delays etc. If an item is to be delayed for any period of time what so ever you will be notified immediately, either by email or phone call and advised of the estimated time of delivery.

Freighting:

Orders within Australia:

Orders up to the value of $300.00 will incur freight charges of $10.00 Australia wide.

All orders over $300 freight will incur freight charges of $20.00 Australia wide.

Orders paying by Cheque or Money Order

If you choose cheque or money order to purchase your products we will notify you of the final purchase amount including freight at the time of confirming your order. Please do not send your cheque or money order until we have contacted you by phone or email.

Orders outside Australia:

All orders outside Australia will only be accepted by a direct wire transfer to our bank.  The postage costs of goods must be added to the order total after contacting us.  Please contact us via e-mail (enquiries@tcaonline.net) to enquire about placing an order or any questions you may have.

Freight Options:

Freight Options include Express Post, Courier and Regular Post.  Our courier service is fast, reliable, cost-effective and offers a full tracking facility for your goods.  The cost for our courier service is normally similar or less than Australia Post's Regular mail service.

Delivery:

Expect most deliveries in 2 - 4 working days from the original purchase date. You will be notified of any shipping delays by email or phone. Express Post and courier deliveries also have an option for tracking parcels, which you can track through your local post office or applicable courier service.

Methods of payment:

• Visa
• Mastercard
• American Express
• Cheque or Money Order
• Direct Deposit

Credit Cards: All you have to do is enter your credit card number and expiry date as well as security number (if applicable) at the checkout. All information is entered through a secure server and is not kept on file by tcaonline.net

Cheque or Money Order: After you submit your order, you will be sent an invoice with the total cost of the purchase (goods & freight). We prefer bank cheques or money orders although personal cheques will be accepted but will incur a clearance time of up to 3 -5 working days. Please do not send the cheque/money order until you have received an invoice.

Direct Deposit: After you submit your order, you will be sent an invoice with the total cost of the purchase (goods & freight) including our bank details. Please do not direct deposit until you have received an invoice.

Checking Order Status:

You can check the status of your order via email or by calling us on +61 2 4297 3944. Please include your full name and phone number with all enquiries.

Returns:

Please send all returns to tcaonline.net within 14 days of receipt of the product. Please call or email prior to return for an approval number. All goods must be sent by registered post only. TCAonline.net is not responsible for products lost during return shipping. No restocking fees will be charged on items to be exchanged for a different size or colour. A 10% restocking fee will apply to all returns requesting a refund. They must be in original packaging and condition as well as including a copy of your original invoice. There will be no returns on electrical, discounted or discontinued products.

Forward returns to the following address:

TCAonline.net
PO Box 18
Warilla NSW 2518
Australia

Warranty Exchanges:

All warranty claims are processed through each individual products manufacturer and is subject to their policies and approval. As specified above all returns must be accompanied by an approval number and returned to the above address.